Privacy Policy

Last Updated: December 30, 2025

Website: www.magiccleanservices.com.au

1. Introduction

Welcome to Magic Clean Services. We are committed to protecting your privacy and ensuring that your personal information is collected and used appropriately, transparently, and in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy outlines how Magic Clean Services (“we”, “us”, “our”) collects, uses, stores, and discloses your personal information when you visit our website or use our cleaning services in Sydney.

2. Information We Collect

To provide you with our professional cleaning services—including Standard Cleaning, Deep Cleaning, End of Lease Cleaning, and Commercial Cleaning—we may collect the following types of personal information:

Identity Data: Your name.
Contact Data: Your email address, telephone number, and residential or business address (where the cleaning service will take place).
Property Details: Information regarding your property size (e.g., number of bedrooms/bathrooms) and condition to provide accurate quotes.
Transaction Data: Details about payments and services you have purchased from us.
Technical Data: Internet Protocol (IP) address, browser type and version, time zone setting, and operating system used to access our website.
Marketing Data: Your preferences in receiving newsletters and marketing communications from us.

3. How We Collect Your Information

We collect your personal information in several ways, including:

Directly from you: When you fill out our “Get a Quote” or “Book Your Clean” forms, subscribe to our newsletter, or contact us via phone or email.
Automated technologies: As you interact with our website, we may automatically collect technical data about your equipment and browsing actions via cookies and similar technologies.

4. How We Use Your Information

We collect and use your personal information for the following purposes:

To provide and coordinate our cleaning services at your designated location.
To generate tailored quotes based on your specific property requirements.
To process payments and manage your bookings.
To communicate with you regarding your service, including confirmations and updates.
To send you newsletters, special offers, or information about our services (only if you have opted in).
To improve our website, customer service, and overall user experience.
To comply with legal obligations and regulatory requirements in Australia.

5. Disclosure of Personal Information

We respect your privacy and do not sell your personal information. However, we may share your data with trusted third parties to facilitate our services, such as:

Staff and Contractors: Professional cleaners who need your address and service details to perform the job.
Service Providers: Third-party vendors who provide IT, payment processing, and marketing services on our behalf.
Legal Authorities: If required by law or to protect our rights and safety, or the safety of others.

6. Security of Your Information

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. Our website uses secure protocols to ensure your data is handled safely. However, no transmission of data over the internet is totally secure, and we cannot guarantee the security of information you transmit to us.

7. Cookies

Our website uses cookies to enhance your experience. A cookie is a small file placed on your device’s browser that allows us to recognise you and remember your preferences. You can choose to disable cookies through your browser settings, but please note that some parts of our website may not function properly as a result.

8. Access and Correction of Your Information

Under the Australian Privacy Act, you have the right to request access to the personal information we hold about you and to ask for corrections if it is inaccurate, out of date, or incomplete.

If you wish to access or correct your personal information, please contact us using the details provided below.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

10. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us:

Magic Clean Services
• Email: [Insert Contact Email]
• Phone: [Insert Phone Number]
• Location: Sydney, Australia